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Integrations Overview

Connect Orki to your communication channels and business tools. Each integration extends your AI agents' capabilities and reach.

Communication Channels​

WhatsApp Business​

Connect your WhatsApp Business account to handle customer messages with AI.

  • Setup Guide — Connect your WhatsApp Business API
  • Features — Supported message types and capabilities

Instagram​

Handle Instagram DMs and story responses through Orki.

  • Setup Guide — Connect your Instagram account
  • Features — Supported message types and capabilities

Web Chat​

Add an AI-powered chat widget to your website. In the app, this lives under Integrations → Website.

Email​

Forward your support mailbox to Orki and let your agent answer in the same email thread. No mailbox password, and nothing changes on your MX records. You can start without touching DNS at all — replies go out from an Orki address until you choose to verify your own domain.

  • Setup Guide — Forward a mailbox and verify your sending domain
  • Features — Threading, attachments, and what email can't do

Product Catalogs​

Sync your product catalog so agents can search, recommend, and share products in conversations. Shopify and Zid are supported.

Tools​

Built-in Tools​

Your AI agent comes with built-in capabilities — no configuration needed.

API Tools​

Enable your AI agents to call external APIs and perform actions on behalf of customers.

  • API Tools — Build custom API integrations

Workflows​

Chain your API tools into a single multi-step flow the agent invokes as one action.

  • Workflows — Build deterministic multi-step tool flows

Authentication​

Store API keys or OAuth2 credentials once and attach them to any API tool — injected server-side, never visible to the agent.

Getting Started​

We recommend setting up integrations in this order:

  1. First: Set up your primary channel (usually WhatsApp or Instagram)
  2. Then: Add additional channels as needed
  3. Finally: Create API tools for advanced functionality

24-Hour Messaging Window​

Both WhatsApp and Instagram have a 24-hour messaging window. Your AI agent can freely message customers who have contacted you within the last 24 hours. After that window closes:

ChannelHow to Re-engage
WhatsAppSend a pre-approved template message to restart the conversation
InstagramUse the Instagram app directly to continue the conversation

Web Chat has no window at all. Email has a much longer one — a thread stays reopenable for 30 days, so a customer replying weeks later continues the same conversation.

See Chats for more details on managing customer chats and re-engagement.

Next Steps​