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Integrations Overview

Connect Orki to your communication channels and business tools. Each integration extends your AI agents' capabilities and reach.

Communication Channels​

WhatsApp Business​

Connect your WhatsApp Business account to handle customer messages with AI.

  • Setup Guide — Connect your WhatsApp Business API
  • Features — Supported message types and capabilities

Instagram​

Handle Instagram DMs and story responses through Orki.

  • Setup Guide — Connect your Instagram account
  • Features — Supported message types and capabilities

Web Chat​

Add an AI-powered chat widget to your website. In the app, this lives under Integrations → Website.

Product Catalogs​

Sync your product catalog so agents can search, recommend, and share products in conversations. Shopify and Zid are supported.

Tools​

Built-in Tools​

Your AI agent comes with built-in capabilities — no configuration needed.

API Tools​

Enable your AI agents to call external APIs and perform actions on behalf of customers.

  • API Tools — Build custom API integrations

Workflows​

Chain your API tools into a single multi-step flow the agent invokes as one action.

  • Workflows — Build deterministic multi-step tool flows

Authentication​

Store API keys or OAuth2 credentials once and attach them to any API tool — injected server-side, never visible to the agent.

Getting Started​

We recommend setting up integrations in this order:

  1. First: Set up your primary channel (usually WhatsApp or Instagram)
  2. Then: Add additional channels as needed
  3. Finally: Create API tools for advanced functionality

24-Hour Messaging Window​

Both WhatsApp and Instagram have a 24-hour messaging window. Your AI agent can freely message customers who have contacted you within the last 24 hours. After that window closes:

ChannelHow to Re-engage
WhatsAppSend a pre-approved template message to restart the conversation
InstagramUse the Instagram app directly to continue the conversation

See Chats for more details on managing customer chats and re-engagement.

Next Steps​