📄️ Unified Inbox
The Unified Inbox is your central hub for managing all customer chats. Every message from WhatsApp, Instagram, Web Chat, and Email arrives here in one place.
📄️ Chat Actions
Learn how to manage chats — taking over from AI, transferring to teammates, and resolving conversations.
📄️ Sending Messages
Learn how to send different message types, understand message statuses, and handle platform-specific features.
📄️ Chat Search
Orki provides two search features to help you find messages: Global Search for searching across all conversations, and In-Chat Search for searching within a specific chat.
📄️ The Support Role
A focused workspace for human agents — they see only the chats assigned to them, plus a personal performance dashboard.
📄️ Suggested Replies
When a human agent takes over a chat, the AI drafts a reply they can review, edit, and send — without ever contacting the customer or changing any records on its own.