Chat Search
Orki provides two search features to help you find messages: Global Search for searching across all conversations, and In-Chat Search for searching within a specific chat.
Global Search (Ctrl+K / Cmd+K)
Global Search lets you search across ALL messages in all chats while you're on the Chats pages.
How to Open It
- Press Ctrl+K (Windows/Linux) or Cmd+K (macOS) while on the Chats pages (the shortcut doesn't work elsewhere in Orki)
- Click the search icon in the chat-list header
- Type in the chat-list search box — the top message matches appear inline, and See all results opens the full global search
How to Use
- Open the search dialog using any of the entry points above
- Type your search query (minimum 2 characters)
- Results appear grouped by customer
Search Results
Each result shows:
- Customer name — who the conversation is with
- Message preview — the matched message text
- Timestamp — when the message was sent
Click any result to jump directly to that message in the conversation.
Pagination
Results are paginated 20 per page — use the page buttons at the bottom of the dialog to move between pages.
Use Ctrl+K / Cmd+K on the Chats pages to quickly find past conversations without leaving your inbox.
In-Chat Search
In-Chat Search lets you search within the conversation you're currently viewing.
How to Use
- Open a chat from the Unified Inbox
- Click the search icon in the chat header, or press Ctrl+F
- Type your search query (minimum 2 characters)
- Matched messages are highlighted in the conversation
Navigating Matches
Use the up/down arrows to jump between matched messages within the chat. This makes it easy to review all occurrences of your search term in a long conversation.
Common Use Cases
| Scenario | Which Search to Use |
|---|---|
| Finding a specific order number across all chats | Global Search |
| Locating a previous conversation with a customer | Global Search |
| Searching for a topic discussed within a specific chat | In-Chat Search |
| Finding when a particular detail was mentioned in a conversation | In-Chat Search |
| Quickly jumping to a past discussion from the Chats pages | Global Search |
Next Steps
- Unified Inbox — Managing all your chats
- Chat Actions — Taking over, transferring, and resolving chats
- Sending Messages — Message types, attachments, and statuses