📄️ AI Agents Overview
AI Agents are the core of Orki's automation capabilities. They are intelligent conversational assistants that handle customer inquiries 24/7, respond in your brand's voice, and seamlessly escalate to human agents when needed.
📄️ Personality Configuration
The Personality page is where you configure how your AI agent behaves, communicates, and interacts with customers. This is the default page when you open an agent.
📄️ Handover Reasons
Handover reasons tell your AI agent when to hand a conversation over to your human team, who it should go to, and what happens to the AI afterwards. They are the conditions the AI watches for — like "the customer is frustrated" or "the customer asked for a human."
📄️ Resolve Reasons
Resolve reasons tell your AI agent when a conversation is finished and should be closed — and they record why each chat ended. That "why" turns into reporting you can act on: which questions get fully answered, how often customers simply say goodbye, and where conversations quietly drop off.
📄️ Follow-up & Review
Let the AI review quiet chats and decide what to do, schedule reminders customers ask for ("remind me in 4 hours"), and dispatch a follow-up on demand from the inbox.
📄️ Agent Knowledge
The Knowledge page lets you manage which knowledge sources your AI agent can access to answer customer questions.
📄️ Agent Tools
The Tools page lets you manage which API tools your AI agent can access and use during conversations.
📄️ Sibling Agents
The Agents tab on an agent's configuration page lets you link your agent to other agents in your workspace, creating a team of specialists that can hand conversations off to each other automatically.
📄️ Skills
Reusable markdown knowledge documents your agents load on demand — write once, assign to any agent.
🗃️ Forms
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📄️ Media Library
Upload images, videos, and PDFs once — then let your AI agent send the right file to the right customer, without ever pasting a URL.