📄️ AI Agents Overview
AI Agents are the core of Orki's automation capabilities. They are intelligent conversational assistants that handle customer inquiries 24/7, respond in your brand's voice, and seamlessly escalate to human agents when needed.
📄️ Personality Configuration
The Personality page is where you configure how your AI agent behaves, communicates, and interacts with customers. This is the default page when you open an agent.
📄️ Handover Settings
The Handover page lets you configure when and how your AI agent transfers conversations to your human team.
📄️ Follow-up & Review
Let the AI review quiet chats and decide what to do, schedule reminders customers ask for ("remind me in 4 hours"), and dispatch a follow-up on demand from the inbox.
📄️ Agent Knowledge
The Knowledge page lets you manage which knowledge sources your AI agent can access to answer customer questions.
📄️ Agent Tools
The Tools page lets you manage which API tools your AI agent can access and use during conversations.
📄️ Sibling Agents
The Agents tab on an agent's configuration page lets you link your agent to other agents in your workspace, creating a team of specialists that can hand conversations off to each other automatically.
📄️ Skills
Reusable markdown knowledge documents your agents load on demand — write once, assign to any agent.