Settings Overview
Access all your Orki settings by clicking Settings in the sidebar. Settings are organized into several pages based on what you're configuring.
Settings Pages
| Page | What You Configure |
|---|---|
| General Info | Your profile, notifications, and account actions |
| Company Info | Organization name, logo, description, and demo data |
| Personal Data Masking | Which customer details are hidden from the AI model and from your team |
| Chat Settings | Auto-snooze and auto-resolve automation |
| Team Management | Team members, roles, and teams |
| Handover Reasons | The conditions your agents use to escalate a chat to a human team |
| Resolve Reasons | The conditions your agents use to close a chat, and the labels recorded on each closure |
| Interaction Topics | Tenant-wide conversation topic labels used in analytics |
| System Events | Structured events your backend fires at a chat |
| Billing | Subscription plan and usage limits |
| API Tokens | Programmatic API access and credentials |
| Domain Whitelist | Approved external domains your tools and workflows may call |
Webhooks are configured on the API Tokens page — there is no separate sidebar entry.
Password reset is not a settings page — it happens via the login provider (see Security).
Navigation
Desktop
On desktop, settings navigation appears as a vertical sidebar menu on the left, with the settings page content on the right.
Mobile
On mobile devices, settings navigation appears as a horizontal scrollable menu at the top of the page.
Permissions
Access to certain settings pages depends on your role. If you don't see a specific settings page, contact your organization administrator to request the necessary permissions.
Team members with the Support role see no settings pages at all — their profile is available from the user menu in the top navigation bar.
Quick Links
- Update your profile — Change name, email, and photo
- Manage notifications — Control how you're notified
- Invite team members — Add colleagues to your workspace
- Mask personal data — Keep customer details away from the AI model
- View plan limits — Check your usage and limits